SIMPLELIFECO / CUSTOMER CARE
RETURNS &
REFUNDS
Not quite what you expected? We're here to help. Everything you need to know about returning your packaging and getting a refund.
30-DAY RETURNS
Request a return within 30 days
EASY ONLINE REQUESTS
Request a return through your account
REFUNDS WITHIN 5 DAYS
Processed within 5 working days of receipt
01 / OUR RETURNS POLICY
CHANGED YOUR MIND?
We understand that sometimes things aren't quite right. If you've changed your mind, you can request a return within 30 days of receiving your order.
Items must be unused and in the same condition as when you received them. Original packaging isn't essential, but please make sure your items are securely packaged for their return journey.
A note about return postage
For change-of-mind returns, customers are responsible for arranging and paying for return postage. We recommend using a tracked delivery service and keeping your proof of postage.
02 / GETTING STARTED
HOW TO REQUEST A RETURN
You can request a return directly through your Simplelifeco customer account. Just follow these three simple steps.
SIGN IN
Sign in to your Simplelifeco customer account using your email address.
FIND YOUR ORDER
Open your order history and select the order and items you'd like to return.
SUBMIT YOUR REQUEST
Follow the on-screen instructions. We'll review your request and email you with the next steps.
Please wait for approval
Once we've reviewed your request, we'll email you with instructions, including where to send your items. Please don't send anything back before your return has been approved.
03 / SOMETHING NOT RIGHT?
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or isn't what you ordered, please get in touch with our customer care team as soon as possible.
We'll assess each case individually and work with you to find a suitable solution, which may include a replacement or refund.
Before returning anything
Please contact us first so we can review the issue and arrange the appropriate next steps. Where an item is faulty or incorrect, we'll cover reasonable return postage costs where required by law.
04 / GETTING YOUR MONEY BACK
REFUNDS
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
Approved refunds are processed to your original payment method within 5 working days of receiving your return.
5 WORKING DAYS
We process approved refunds within 5 working days of receiving your returned items.
ORIGINAL PAYMENT METHOD
Refunds are issued to your original payment method. Your bank or card provider may take additional time to make the funds available.
Your statutory rights are not affected. For full details, please read our return and refund policy .
05 / HELPFUL INFORMATION
RETURNS QUESTIONS
How long do I have to return my order?
You can request a return within 30 days of receiving your order. Items must be unused and in the same condition as when you received them.
Do I have to pay for return postage?
For change-of-mind returns, you'll need to arrange and pay for return postage. If your order is faulty, damaged or incorrect, please contact us first.
Do I need the original packaging?
No, original packaging isn't essential. However, returned items must be unused and securely packaged to prevent damage during transit.
How do I request a return?
Sign in to your customer account, find your order and select the items you'd like to return. Follow the instructions to submit your request.
How long does a refund take?
We process approved refunds within 5 working days of receiving your return. Your bank or card provider may take additional time to make the funds available.
What if my order arrives damaged?
Please get in touch with our customer care team as soon as possible. We'll review the issue and help arrange a suitable resolution.
Can I exchange an item?
If you'd like a different product or size, please contact our customer care team before returning your order. We'll help you work out the next steps.
SIMPLELIFECO CUSTOMER CARE
STILL NEED A HAND?
Have a question about a return or refund? Get in touch with our customer care team and we'll be happy to help.
CONTACT CUSTOMER CARE