HOW CAN
WE HELP?

Please get in touch with us as soon as possible, quoting your order number. If your order hasn't been dispatched yet, we'll do our best to make any changes or cancel it for you.

Once your order has been dispatched, we're unfortunately unable to make changes or cancel it.

We dispatch orders placed before 12pm on working days the same day.

UK orders are sent using Royal Mail Tracked 24, which aims to deliver the next working day after dispatch, although this isn't guaranteed.

For more information about delivery times, shipping costs and international orders, please see our Shipping & Delivery page.

Yes! We ship to selected European countries.

International delivery costs and estimated delivery times vary depending on your destination and order size. Please visit our Shipping & Delivery page for more information.

If you're unsure whether we can deliver to your country, feel free to get in touch and we'll be happy to help.

We hope you love your order, but if something isn't quite right, we're here to help.

Please visit our Returns & Refunds page for information about returning an item, requesting a refund and what to do if there's a problem with your order.

We're sorry if something isn't quite right with your order.

Please get in touch with us using the contact form below, including your order number and a brief description of the issue. If possible, please include photos of the item and packaging when you contact us.

Our Customer Care team will look into it and help get things sorted as quickly as possible.

We don't currently offer dedicated business accounts, but we're always happy to help with your packaging requirements.

If you're looking to order larger quantities or have a specific packaging enquiry, please get in touch with our Customer Care team using the form below. We'd love to hear from you!